Phone system extras
Configuration your way
Your business is unique. At K5, we provide a service to match. With our range of perks and extras, we can truly tailor our service to the way your business works. We take care to understand your needs, and have the skills and knowledge to make sure we’re meeting them. These are just some of the additional services we offer.
Call recording
Training, monitoring, performance, compliance, complaint resolution … There are so many reasons to record calls! We make it easy to record and store all your business calls on the cloud.
What is call recording?
Our solution automatically records all calls to all business numbers – and admins can access recordings remotely on any device.
Benefits of call recording
1. Quality assurance: Call recording is a must for training, monitoring and complaint resolution.
2. Customer satisfaction: Better quality leads to improved service and happier customers.
3. User-friendliness: Calls are easily searchable by a number of fields in an online portal.
What is CRM integration?
CRM-phone system integration brings these critical functions together. You can access your CRM from anywhere via the phone system, while all your call data automatically syncs with your CRM!
Benefits
1. User experience: Click to dial from your contacts, making outbound calls that bit easier.
2. Efficiency: Speed up your work with everything in one place and automatic synching.
3. Better service: All CRM notes pop up on calls, so you can resolve queries faster.
CRM-phone system integration
Your customer database and your phone system are both critical to your service – so why not link them? We can integrate our cloud phone system with major CRMs, taking your customer service and efficiency to the next level!
Call reporting
We offer cloud-based call reporting, to help you gain a deep understanding of how you’re performing.
Call monitoring & statistics
Get custom reports into all call-related KPIs, to gain the insights you need to maximise productivity.
Real-time dashboard
Display live wallboards with the data you need to manage waiting times and meet SLAs.
Business mobiles
We understand that having the right tools are essential to keeping your business connected, on track and productive. That’s why we help businesses with their mobile phones, from getting the best tariffs and plans to mobile management. We can keep your team connected on the go and help you manage your business devices.
Why K5?
There are lots of options when it comes to business telecoms. It’s not just the phone system you use, but how it’s configured and what additional services you need. That’s why you need a partner like K5. We take the time to understand your needs, and use our expertise to help you meet them and succeed.
Contact us
We’re here to support you, get in touch with one of our friendly team who are happy to help with any enquiry.
Our partners
Only the best will do for our customers. That’s why we’ve taken care to partner with the best suppliers around. With our great industry relationships and knowledge, we can deliver the best solutions for your business on time and on budget.
What Our
Customers Think
“Recently Had a new phone system from K5 Communications.
The process from start has been really smooth. Can’t praise this young & dynamic Company highly enough. We had been with our current supplier for many years & K5 helped us to move forward with fantastic new technology. Any little glitches have been dealt with quickly & professionally. The new phone system is amazing & easy to use. Well Done K5 – I’m sure you will continue to do well. Many Thanks from all the Team at Combination Venues”
Combination Venues